PRIVACY & COOKIES

Last updated: 14 August 2026

This Privacy & Cookies Policy explains how NAPKOR s.r.o. processes personal data when you visit, browse or use our online store, place an order, contact us or otherwise interact with our services.

1. Data Controller

NAPKOR s.r.o.
Dlouhá 715/38
Staré Město
110 00 Praha 1
Czech Republic

Company ID (IČO): 24877964

Email: Napkor.sro@proton.me
Phone: +420 770 414 392

NAPKOR s.r.o. is the controller of personal data processed for the purposes described in this Policy, except where another party acts as an independent controller under applicable law.

2. Personal Data We May Collect

Depending on how you use our website, we may process:

first and last name;
billing address;
delivery address;
email address;
telephone number;
order information;
payment-related information;
customer service communications;
return and refund information;
complaint and warranty information;
IP address;
device information;
browser information;
website usage information;
cookie information;
marketing preferences.

We only collect information that is reasonably necessary for the relevant purpose.

3. How We Use Personal Data

We may use personal data to:

process and fulfil orders;
arrange delivery;
process payments;
provide customer support;
process returns and refunds;
handle complaints and legal guarantee claims;
communicate with customers about orders;
maintain accounting and business records;
comply with legal obligations;
prevent fraud and abuse;
secure our website;
improve our website and services;
send marketing communications where legally permitted;
operate analytics and advertising technologies where applicable and legally permitted.

4. Legal Bases

Depending on the circumstances, personal data may be processed on the following legal bases:

performance of a contract;
compliance with a legal obligation;
legitimate interests;
consent;
another lawful basis permitted by applicable data protection law.

Where processing is based on consent, you may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Orders and Payments

When you place an order, we process the personal information necessary to process and fulfil your purchase.

Payment transactions may be processed by third-party payment providers.

Where payment is processed directly by a payment provider, NAPKOR does not normally receive or store complete payment card details.

Payment providers may process personal data according to their own privacy policies.

6. Delivery

To deliver your order, we may provide necessary personal information to shipping and logistics providers.

This may include:

name;
delivery address;
email address;
telephone number;
order or shipment information.

Only information necessary to provide delivery services should be shared.

7. Shopify

Our online store is operated using Shopify.

Shopify and other service providers may process personal data as necessary to provide website hosting, ecommerce functionality, security, checkout, order processing and related services.

The processing of personal data by third-party providers may also be governed by their respective privacy policies.

8. Marketing Communications

NAPKOR may send marketing communications where permitted by applicable law.

Where consent is legally required, marketing communications will only be sent after the required consent has been obtained.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting:

Napkor.sro@proton.me

9. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for:

essential website functionality;
shopping cart functionality;
security;
remembering preferences;
analytics;
performance measurement;
advertising;
remarketing.

Strictly necessary cookies may be used where legally permitted.

Non-essential analytics, advertising and similar technologies will be used in accordance with applicable consent requirements.

10. Cookie Consent

Where legally required, visitors will be provided with a cookie consent mechanism allowing them to manage non-essential cookies.

Depending on the technologies used on the website, visitors may be able to:

accept all cookies;
reject non-essential cookies;
manage cookie categories.

Where applicable, cookie preferences can be changed through the website's cookie settings.

11. Third-Party Services

The website may use third-party services for:

payments;
shipping;
analytics;
advertising;
customer support;
security;
email communications;
website functionality.

The exact services used by the store may change over time.

Where required, this Privacy Policy and our cookie consent mechanism will be updated to reflect the technologies actually used.

12. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, NAPKOR will use appropriate safeguards required by applicable data protection legislation where such safeguards are required.

13. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

fulfilling orders;
customer support;
returns and complaints;
accounting and tax obligations;
legal claims;
fraud prevention;
regulatory obligations.

Different categories of personal data may be retained for different periods.

14. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal data;
request correction of inaccurate personal data;
request deletion;
request restriction of processing;
object to certain processing;
request data portability;
withdraw consent;
lodge a complaint with a supervisory authority.

To exercise your rights, contact:

Napkor.sro@proton.me

15. Czech Data Protection Authority

For data protection matters in the Czech Republic, you may contact:

Office for Personal Data Protection
(Úřad pro ochranu osobních údajů)

Pplk. Sochora 27
170 00 Praha 7
Czech Republic

Website: https://uoou.gov.cz/

You may also have the right to contact the supervisory authority in the EU country where you live or work or where you believe that a violation of data protection law occurred.

16. Data Security

NAPKOR takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.