SHIPPING & DELIVERY

Last updated: 14 August 2026

At NAPKOR s.r.o., we aim to process and dispatch orders as quickly as possible.

1. Free Delivery

Standard delivery is FREE for all orders.

No minimum order value is required to qualify for free standard delivery.

If a different delivery option is offered for a particular destination, any applicable charge will be clearly displayed before the customer completes the order.

2. Order Processing

Orders are normally processed and prepared for dispatch within:

3–5 business days

after the order has been accepted and payment has been successfully received.

Business days are Monday to Friday, excluding Czech public holidays.

The 3–5 business day period refers to our standard processing and dispatch timeframe and is not a guaranteed carrier delivery time.

3. Delivery Time

After dispatch, delivery time depends on the destination, carrier and other circumstances.

The actual delivery time may be affected by:

destination country;
carrier operations;
weekends and public holidays;
customs procedures, where applicable;
weather;
transport disruptions;
other circumstances outside our reasonable control.

Any delivery estimates displayed during checkout are estimates unless expressly stated otherwise.

4. Shipping Destinations

We deliver to the destinations available for selection during checkout.

If a particular country or destination cannot be selected during checkout, delivery to that destination may not currently be available.

We reserve the right to restrict delivery to specific destinations where necessary for legal, safety or logistical reasons.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If a customer provides an incorrect or incomplete address and delivery fails as a result, we will work with the customer and carrier to resolve the issue.

Any additional costs caused by incorrect information provided by the customer may be charged to the customer where permitted by applicable law.

6. Tracking

Where tracking is available, tracking information will normally be provided after the order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the carrier.

7. Delivery Delays

We make reasonable efforts to dispatch orders within the stated 3–5 business day processing period.

However, delivery may be delayed due to circumstances outside our reasonable control, including:

carrier delays;
severe weather;
strikes;
transport disruptions;
customs procedures;
public holidays;
technical problems;
other exceptional circumstances.

Such delays do not affect the customer's mandatory statutory rights.

8. Non-Delivery

If an order does not arrive within the expected timeframe, please contact us:

Email: Napkor.sro@proton.me
Phone: +420 770 414 392

Please provide your order number.

We will investigate the shipment with the carrier where appropriate.

If goods are confirmed to be lost or not delivered, NAPKOR will provide the remedy required by applicable law.

9. Damaged Packages

Customers should inspect the parcel when it arrives.

If the parcel appears visibly damaged, customers are encouraged, where reasonably possible, to:

photograph the parcel before opening it;
photograph any visible damage;
retain the packaging;
contact NAPKOR as soon as reasonably possible.

Please do not discard damaged packaging until the matter has been resolved.

Damage occurring during delivery does not remove or reduce the customer's statutory rights.

10. Incorrect or Missing Products

If an order contains an incorrect, missing or different product, please contact us as soon as reasonably possible.

Email: Napkor.sro@proton.me

Please include:

order number;
description of the issue;
photographs where useful.

We will investigate the issue and provide the remedy required by applicable law.

11. Customs and Import Charges

For deliveries within the European Union, applicable taxes and mandatory charges will be handled in accordance with the applicable legal and tax requirements.

For deliveries outside the European Union, customs duties, import taxes or other local charges may apply depending on the destination.

Where such charges are not included in the purchase price and are legally payable by the customer, customers may be responsible for them.